Refund policy

My item hasn't arrived, it arrived damaged, or I didn't receive the right item?

Our delivery partners and all The French Gallery employees are human, so mistakes can happen. While rare, if this happens to you, we are sincerely sorry. Simply let us know within 30 days of receiving the item, and we will rectify the situation by sending you a free replacement.

Under our guarantee, if an artwork arrives damaged or is incorrect, we will happily send you a free express replacement (it helps us greatly if you send a few photos of the damage or the issue).

If you received the wrong item and would prefer a refund, that is no problem: simply return the incorrect item to us (please note that return shipping costs are your responsibility).

I ordered The French Gallery paintings and wish to return them

Simply contact us and return the item within 30 days of receiving your order, and we will handle the process for you. Eligibility conditions: the item must be intact, unworn, and unwashed, in the same condition as received, and in its original packaging. As we are a small independent business, the cost of returning unwanted items is the customer's responsibility. This does not affect your statutory rights.